new xt5 - Cadillac XT5 Forum
 
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post #1 of 9 (permalink) Old 01-25-2017, 03:45 AM Thread Starter
lkl
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Thumbs down new xt5

week one service transmission came on. Garage cleared code. Two months unit on dolly on way to garage all drive train service indicators on, car wouldn't start, phoned onstar, they told us to shift into neutral and back into park. Car strated, however, only reverse worked. 2000 km on car. Passanger seat has sharp plastic molding which cut seat, dealer took pictures and sent to GM will see what happens. Off to a rocky start.
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post #2 of 9 (permalink) Old 01-26-2017, 02:16 PM
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Welcome to the forums. That is definitely an extremely rough start, very sorry to hear about that. If anything else goes wrong I would be looking towards pulling the lemon law or something?
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post #3 of 9 (permalink) Old 01-26-2017, 06:40 PM
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Sorry to hear about everything that's going on.

Happy I waited since new first year model vehicles are always 50/50. While your at it make sure to check the local lemon laws and see what you have to play with.
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post #4 of 9 (permalink) Old 01-29-2017, 07:52 PM
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I'm part of the waiting party too so Cadillac can get those new model glitches out of the way. Sorry to hear that your transmission is acting up but they should be replace those seats and fix it for you.
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post #5 of 9 (permalink) Old 02-01-2017, 01:38 PM
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Looking more into issues surrounding the XT5, you are not alone when it comes to how dealers are handling it, which of course is not anywhere close to impressive...

Quote:
The 1st time that we took it in, they said it was "operator" error... They said we were not pushing the Park button hard enough.

Excuse me, but the dealer is full of crap. Not pushing a electronic button heard enough? That's a lame excuse as I ever heard. Demand to see the Service Manager or Zone Manager. Some one is smoking stuff that could get you in trouble in the Unoccupied States.
I can understand the vehicle itself having issues but they should at least ensure the dealer experience is how it SHOULD be.
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post #6 of 9 (permalink) Old 02-01-2017, 03:01 PM
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It's like they don't understand there are other dealerships that people can go out to, and that they're reputation is on the line. With the power of the internet it's very easy to get things to spread now a days.

You can do 10 years of amazing, top-notch work, but that 1 bad review you get will destroy you.
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post #7 of 9 (permalink) Old 02-10-2017, 01:10 PM
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Quote:
Originally Posted by Grill View Post
It's like they don't understand there are other dealerships that people can go out to, and that they're reputation is on the line. With the power of the internet it's very easy to get things to spread now a days.

You can do 10 years of amazing, top-notch work, but that 1 bad review you get will destroy you.
How can you justify 1 bad review destroying a company? Maybe if the only review is one bad review, but among 10, 20, 40, 100, and so on, it doesn't work like that.

If you look at any review system you'll see how flawed that logic is.
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post #8 of 9 (permalink) Old 02-10-2017, 03:53 PM
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It's an old saying.

It essentially means, perform good quality work and keep it consistent. Taking the shortcut on one scenario that results badly can spoil the way you're looked at and they'll overlook the good that you've done prior to that point.
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post #9 of 9 (permalink) Old 02-16-2017, 10:57 AM
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that holds true when it comes to an individuals reputation but when your dealing with what we're talking about here its not even close to holding the same weight, for any product, brand or service consumers have a lot of confidence in it takes some level of consistency in bad feedback for them to really take it seriously, same goes for positive reviews.
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